Customer requests
Every customer request gets an owner and a due date. If the reply commits the company, it goes to approval first.
Updated:
What is the problem?
Requests are scattered across e-mail, calls and messages; nobody is sure who is on it.
What does Orygent do?
Each request becomes work from one line or an incoming e-mail; its owner, status and reason for waiting are visible.
Steps
Record the request
Who asked, for what, by when.
Prepare the reply
You can get a draft suggestion; you write the text.
Approve and send the reply
After approval if it commits the company.
Write the outcome and close
One sentence: what happened.
Which step needs approval?
Any outside commitment in the company name needs approval.