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Customer Support Avatar
24/7 AI-assisted support with confidence scoring and human handoff.
The Problem
Support teams struggle with high volumes of repetitive queries, leading to long wait times and inconsistent response quality.
The Solution
The Customer Support Avatar processes incoming queries through a 7-node LangGraph flow: policy check, RAG retrieval, confidence scoring, response generation, restricted action check, human handoff (when confidence < 0.70), and output scoring.
Observed Improvements
52% faster first response
35% reduction in human escalations
89% customer satisfaction on resolved queries
Best Fit Industries
Retail & E-CommerceSaaSTelecommunications
Governed Restricted Actions
These actions are automatically flagged and queued for human approval. The AI twin never executes them autonomously.
- Refunds above company threshold
- Account closures